Customer: any professional or natural person capable of acting within the meaning of Articles 1123 et seq. of the French Civil Code, or legal entity, that visits the Website which is the subject of these general terms and conditions.
Prospect: refers to any potential customer or contact to whom our organisation sends promotional messages and whose data have been collected directly via contact forms or events.
Services: all the services made available to customers by the www.attitude-manche.fr website.
Content: all the components of the information on the Website, including texts, images and videos.
Customer information: hereinafter called "Information" which corresponds to all personal data that may be held by www.attitude-manche.fr to manage your account and customer relations, and for analysis and statistical purposes.
User: Internet user connecting to and using the www.attitude-manche.fr website.
Personal Data: "Information that makes it possible, in any form whatsoever, directly or indirectly, to identify the natural persons to whom it applies" (Article 4 of Law No. 78-17 of 6 January 1978 - the French Data Protection Act).
Processor: refers to whoever processes Personal Data on our instructions and on our behalf. These third parties have only limited access to your Personal Data and are obliged to use them in accordance with the provisions of the legislation in force.
1. Presentation of the website
Under Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the www.attitude-manche.fr website are informed of the identity of the various parties involved in its implementation and monitoring:
Owner: Non-profit organisation Attitude Manche VAT No.: FR25780913216 – Le Phénix Business Centre, 1283 avenue de Paris 50000 SAINT-LO
Publication manager: Attitude Manche. The publication manager is a natural person or a legal entity.
Design and production: THURIA, 21 avenue de l’Europe 67300 SCHILTIGHEIM
Web host: OVH, 2 rue Kellermann 59100 ROUBAIX
2. General terms and conditions of use of the website and the services offered
The Website is an intellectual work protected by the provisions of the French Intellectual Property Code and the applicable International Regulations. The Customer may not in any way reuse, assign or exploit for their own account all or some of the Website's elements or works.
The use of the www.attitude-manche.fr website implies full acceptance of the general terms and conditions of use described below. These terms and conditions of use may be added to or amended at any time. Users of the www.attitude-manche.fr website are therefore advised to check them regularly.
This website is normally accessible to users at any time. However, www.attitude-manche.fr may decide to interrupt the service for technical maintenance, in which case it will endeavour to inform users of the dates and times of such maintenance operations in advance. The www.attitude-manche.fr website is updated regularly by the publication manager. Similarly, the legal notice may be amended at any time: it shall apply nevertheless to users, who are advised to refer to it as often as possible in order to become acquainted with it.
3. Description of the services provided
The main purpose of the www.attitude-manche.fr website is to be a portal for the tourist and residential attractiveness of La Manche.
It is therefore designed to:
- provide tourist information to make people want to visit the department of La Manche
- encourage the Website's users to book tourist services in La Manche online
- provide information about economic activity and quality of life, to make people want to settle in La Manche.
Attitude Manche strives to provide information which is as accurate as possible, but will not be held responsible for omissions, inaccuracies and shortcomings regarding updates, whether through its own doing or due to third party partners who supply this information.
All the information displayed on the www.attitude-manche.fr website is given as an indication and is subject to change. Furthermore, the information on the www.attitude-manche.fr website is not exhaustive, and is given subject to changes that have been made since it was put online.
4. Contractual limitations of technical data
The aim is to provide a service that ensures the best accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible periods of time, in particular for maintenance purposes, to improve its infrastructure, if its infrastructure fails or if the Services generate traffic deemed to be abnormal.
Neither Attitude Manche nor the host may be held responsible for any malfunction of the Internet, telephone lines or IT and telephone equipment linked in particular to network congestion preventing access to the server.
5. Intellectual property and infringement
Attitude Manche owns the intellectual property rights as well as the rights to use all the elements accessible on the website, including texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication or adaptation of all or some of the elements of the website, whatever the means or process used, is prohibited without prior written permission from Attitude Manche.
Specifically regarding photo credits, these are always included on each image displayed on this website. The photos partly come from the Attitude Manche photo library and are partly provided directly by the tourism service providers promoted on this website.
Any unauthorised use of the website or any of the elements it contains shall be considered an infringement and prosecuted in accordance with the provisions of Articles L.335-2 et seq. of the French Intellectual Property Code.
6. Limitations of liability
Attitude Manche acts as publisher of the website and is responsible for the quality and veracity of the Content it publishes.
Attitude Manche cannot be held liable for direct or indirect damage caused to the user's equipment when accessing the www.attitude-manche.fr website, and resulting either from the use of equipment that does not meet the specifications set out in Point 4, or from the appearance of a bug or incompatibility.
Neither can Attitude Manche be held liable for indirect damage (such as for example a loss of business or a loss of opportunity) resulting from the use of the www.attitude-manche.fr website. Interactive areas (where questions can be asked in the contact area) are available to users. Attitude Manche reserves the right to delete, without prior notice, any content posted in this area that may violate French legislation, and data protection provisions in particular. If necessary, Attitude Manche also reserves the right to invoke the user's civil and/or criminal liability, especially in the event of a racist, abusive, defamatory or pornographic message, regardless of the medium used (text, photography, etc.).
"We" refers to Attitude Manche.
It applies to processing operations, for which we are solely responsible and which we explain to you in Section "7.2. Policy on the processing operations carried out in connection with the use of this Website".
Any new processing operation or change or removal of an existing processing operation will be brought to the attention of customers, partners and prospects through an amendment to this policy.
7.1 Basic information: who should I contact?
Protecting your information is important to us. That is why we have appointed a person responsible for data protection, who is able to answer all your questions regarding personal data: Caroline Groud. You can contact her:
- By telephone on: 02 33 05 98 70
- By email at: firstname.lastname@example.org
- By post at: Attitude Manche Agence d’Attractivité, Centre d’Affaires Le Phénix 1283 avenue de Paris 50000 SAINT-LO
7.2 Policy on the processing operations carried out in connection with the use of this website
This Policy explains the processing operations we carry out.
a. How do we collect your Personal Data and which Personal Data do we collect?
Your Personal Data are collected via forms, namely:
- The contact form
- The newsletter subscription form
- The form for putting you in touch with tourism service providers
- The booking process for tourism services
We are required to use different types of Personal Data, which you yourself are required to provide: last name, first name, email address, telephone number and postal address.
Attitude Manche undertakes to take all necessary precautions to keep the Information secure and in particular to ensure that it is not disclosed to unauthorised persons. However, if an incident affecting the integrity or confidentiality of the Customer's Information is brought to the attention of Attitude Manche, it must notify the Customer as soon as possible and inform them of the corrective measures taken.
Furthermore, Attitude Manche does not collect any "sensitive data", i.e. any information that reveals the alleged racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.
Finally, Attitude Manche collects information that improves the user experience and offers contextualised advice: Google Analytics and Matomo allow us to improve your user experience on our website by tracking your browsing.
b. Why do you use my Personal Data?
- We use your Personal Data for different reasons (Purpose) and we explain this to you below
- We may have a legitimate interest in processing your Information (Legitimate Interest)
- We may need your Personal Data to comply with the law (Legal Obligation).
Processing operation: management of tourist information requests
Purpose: to respond to your information requests and send you any necessary paper or digital documents
Legal basis: legitimate interest
Processing operation: management of newsletter subscriptions
Purpose: to enable you to receive various regular communications from us by email
Legal basis: legitimate interest
Processing operation: contact with tourism service providers
Purpose: to enable you to get in touch with tourism service providers featured on the website
Legal basis: legitimate interest
Processing operation: online booking of tourism services
Purpose: to enable you to book one or more tourism services online directly with the supplier(s)
Legal basis: legitimate interest
The Personal Data we collect about you are only intended for the proper execution of the processing operations described above, and the dissemination of some of this information to third parties only has the sole legitimate purpose of executing these same processing operations.
c. How long do you keep my Personal Data?
We keep your Personal Data for the periods identified below:
- Response to information requests: the data are kept for 3 years.
- Management of newsletter subscriptions: the data are kept until the user voluntarily unsubscribes (opt-out).
- Contact with tourism service providers: the data are kept for 3 months
- Online booking of tourism services: the data are not kept but transmitted to the supplier strictly in connection with processing your order
For the entire period of time your personal data are kept, we put in place all appropriate means to ensure their confidentiality and security.
d. Who may my Personal Data be disclosed to?
To Our Teams:
Your Personal Data can only be accessed by the people in the Communication/Marketing and Attractiveness/Hospitality Divisions at Attitude Manche, who are authorised to process them for the performance of their duties.
To Our Processors:
Below is a list of all the processors that may receive some of your Personal Data:
- SendInBlue: for sending our newsletters
- Faire-Savoir (Tourinsoft): for processing tourist information requests
- WordPress: for putting you in touch with tourism service providers
- Suppliers of tourism services that can be booked online: for the proper processing of your order
To the administrative or judicial authorities:
Under current law, in case of lawful injunction or requisition on their part.
e. Where are my Personal Data stored?
Our processors store and host your Personal Data within the European Union.
7.3 INFORMATION APPLICABLE TO OUR POLICY
a. What are my rights?
You have several rights regarding your Information in our possession:
Right of access: you may ask for access to any Personal Data we have about you.
Right to rectification: you may ask us to correct your Personal Data.
Right to object: you may ask us to stop using your Personal Data when we do so because of a legitimate interest.
Right to erasure: you may ask us to delete your Personal Data or to stop using them.
Right to restriction of processing: you may ask us to block the use of your Personal Data, i.e. to keep them temporarily but to stop using them. You may export your Personal Data in a reusable format or where possible ask us to pass them on to another company that may reuse them.
Right to data portability: you will not be able to exercise this right for the processing operations described in Section B, given that the processing operations are carried out for the performance of a task in the public interest. Indeed, Article 20 of the GDPR provides that "this right shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller."
Right to lodge a complaint: you may lodge a complaint with the authority responsible for protecting personal data (in France, the CNIL www.cnil.fr) if you feel that your rights have not been respected.
b. How can I exercise my rights?
To exercise your rights, contact us using the contact details in Section "7.1 Basic information: who should I contact?".
We will do our best to respond within one month. Sometimes we cannot accept a request because the law does not apply: we will explain this to you.
Please note that we will only be able to respond to requests to exercise rights that relate to this Policy.
8. INCIDENT NOTIFICATION
No matter how hard you try, no method of transmission over the Internet and no method of electronic storage is completely secure. We cannot therefore guarantee absolute security. If we become aware of a security breach, we will notify the users affected so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at national or European level. We undertake to fully inform our customers of all matters relating to the security of their account and provide them with all necessary information to help them comply with their own regulatory reporting obligations.
No personal information belonging to users of the www.attitude-manche.fr website is published without the users' knowledge, or exchanged, transferred, assigned or sold on any medium to third parties. Only the acquisition of www.attitude-manche.fr and its rights would allow such information to be transmitted to the prospective purchaser who would in turn be given the same obligation to store and modify data with respect to users of the www.attitude-manche.fr website.
To ensure the security and confidentiality of Personal Data, Attitude Manche uses networks protected by standard devices such as firewalls, pseudonymisation, encryption and passwords.
When processing Personal Data, Attitude Manche takes all reasonable measures to protect them against loss, misuse, unauthorised access, disclosure, alteration or destruction.
9. HYPERTEXT LINKS AND COOKIES
The www.attitude-manche.fr website contains a number of hypertext links to other websites. However, Attitude Manche cannot check the content of the websites visited in this way, and will therefore assume no responsibility for this reason.
Unless you decide to disable cookies, you agree that the website may use them. You can disable these cookies at any time free of charge using the deactivation options offered to you and set out below, which may reduce or prevent accessibility to all or some of the Services offered by the website.
A cookie is a small information file sent to the User's browser and stored on the User's terminal (e.g. computer, smartphone), (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system and the date and time of access. Cookies carry no risk of damage to the User's terminal.
www.attitude-manche.fr may process the User's information concerning their visit to the Website, such as the pages viewed and the searches carried out. This information allows Attitude Manche to improve the Website content and the User's browsing experience.
As the Cookies facilitate browsing and/or the provision of services offered by the Website, the User can configure their browser to allow them to decide whether or not they wish to accept them so that the Cookies are either stored in the terminal or in fact rejected, either systematically or according to their issuer. The User can also configure their browser software so that they are asked to accept or reject Cookies on a case-by-case basis, before a Cookie is likely to be stored on their terminal. Attitude Manche informs the User that, in this case, the features of their browser software may not all be available.
If the User refuses to have Cookies stored in their terminal or browser, or if the User deletes those stored there, the User is informed that their browsing and experience on the Webite may be limited. This could also be the case when www.attitude-manche.fr or one of its service providers is unable to recognise, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.
Where applicable, Attitude Manche accepts no liability for the consequences related to the degraded functioning of the Website and any services offered by www.attitude-manche.fr, resulting from (i) the refusal of Cookies by the User (ii) the impossibility for www.attitude-manche.fr to store or access cookies required for their functioning because of the choice made by the User. The configuration of each browser is different for managing Cookies and User choices. It is described in the browser’s help menu, which will show how the User can change their Cookie preferences.
The User can choose to express or change their Cookie preferences at any time. Attitude Manche may also use the services of external service providers to help it collect and process the information described in this section.
Finally, by clicking on the Twitter, Facebook or Linkedin social media icons appearing on the www.attitude-manche.fr website or in its mobile app and if the User has allowed cookies to be installed by continuing to browse the www.attitude-manche.fr website, Twitter, Facebook and Linkedin may also install cookies on your terminals (computer, tablet or mobile phone).
These types of cookies are only installed on your terminals if you consent to them, by continuing to browse the www.attitude-manche.fr website. The User may nevertheless withdraw their consent at any time for www.attitude-manche.fr to install this type of cookie.
10. APPLICABLE LAW AND JURISDICTION.
Any dispute in connection with the use of the www.attitude-manche.fr website is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is given to the competent courts of Caen.
Last update: December 20, 2022